For those who think Democracy should be
a collaborative experience.
August 17, 2009
Communication step one – stay calm
Dan Mulman is a voice of reason in a world that needs it very much. He uses an example that is familiar to many of us – delayed flights – to illustrate the destructive effect of verbal hysteria on problem solving. You can read him here:
http://www.danmulhern.com/wordpress/2009/08/at-the-boarding-counter-panic-and-abundance/
Unite and Concur Pressroom